Experience
Solution Designer
Pypestream Conversational AI
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Aug 2024 - Present
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New York, NY
- Lead chatbot design and development for Pypestream’s highest-value clients, including Warner Bros. Discovery, Procter & Gamble, and Sherwin Williams
- Design and maintain enterprise chatbot experiences that support millions of user sessions per month
- Incorporate generative AI where appropriate to enhance user experience while maintaining brand trust
- Collaborate with engineering, product, and strategy teams to align solutions with business goals
Lead Product Designer
Nutshell CRM
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May 2020 - Feb 2024
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Ann Arbor, MI
- Increased annual revenue by $600K+ through user-centered design and iterative product development
- Led UX for core product features that improved activation, engagement, and retention
- Collaborated closely with engineers to ship high-quality UI efficiently and consistently
- Introduced a pattern library and prototyping process to speed up design cycles and maintain cohesion
UX & Product Design Lead
Clinc Conversational AI
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May 2019 - Mar 2020
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Ann Arbor, MI
- Led redesign of a voice-first fintech app, improving usability and driving customer engagement
- Established a cross-platform UI system for brand consistency across clients and touchpoints
- Created user journey maps and diagrams to align design, product, and sales teams
- Presented research findings and UX rationale to stakeholders to influence product direction
Product Designer & Web Developer
Trove AI
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May 2018 - May 2019
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Ann Arbor, MI
- Designed and maintained websites, CMS, and help center using React, HTML, and CSS
- Ensured accessibility and inclusivity by following WCAG guidelines and inclusive design principles
- Wrote documentation to support the adoption of design systems across product and engineering teams
- Balanced design and development duties to launch user-friendly tools with limited resources
Projects
A2 Helps
2020
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Ann Arbor, MI
- Led design and front-end development of the organization’s website and all visual communications
- Focused on rapid response and accessibility to meet urgent community needs in real-time
- Provided direct support to aid recipients, helping ensure resources reached those in need
Skills
Design
- Figma
- Adobe Creative Suite
- Design systems
- Rapid prototyping
- Conversational UX
- Inclusive design
- WCAG
Development
- HTML/CSS
- JavaScript
- React
- Component libraries
- AI-enhanced workflows
Research
- User research
- Usability testing
- Data analysis
- Stakeholder alignment
- Generative AI integration
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